| rev:text
| - Elephant Bar, in particular this location (I've been to others) was once one of my favorite places to go. I've been a customer since we moved to Phoenix a number of years ago.
Their food has always been "good" although never quite, 'great', but that was my expectation. I've taken my friends, family and even coworkers to multiple locations (others are closer to work, for example) and while nobody has ever been blown away, the food has never been a huge issue.
That changed recently. My wife and I visited the Peoria location and I got the rock sugar beef, one of the most expensive items on the menu. I've had this before, numerous times and at two separate locations and I'm well aware of how it should taste when properly made. My wife has also sampled it and knows how it should taste.
So, imagine my amazement when I take a bite on my last visit and it is not only flavorless but somewhat gamey in after taste. I offer my wife a taste, without prompting her as to why, and the first words out of her mouth were, "That's disgusting!"
Having confirmed there was a problem and it wasn't just me, I sent the dish back and told them why. I informed the server that I'd had this dish numerous times before and so had my wife and we both told her it tasted like "bad/old meat" and was not right. She relayed this message to the kitchen manager, "Bryan" and he sent her back to tell us that not only had he tasted it, but he found nothing wrong with it. Further, they are cooked in batch and if I don't like it, the next one will probably turn out the same so it's best that I order something else rather than have them cook a new one.
Yes, that's right, Bryan was such a tough guy that he sent a woman in his place to call my wife and I liars with no pallet and to order something else if I don't like it, because it's clearly not his fault or his kitchen producing bad food. I opted to save room for dessert and that was the last we heard from management.
Incensed, I spoke with two other managers by phone (never did get to speak with Bryan, still hiding in the kitchen I guess) and eventually talked with corporate. They put me in touch with the general manager, Richard, and we had an email exchange where I gave a detailed account of the situation.
Mind you, I stated to all three managers in person and to corporate on the phone that I did not want a gift card out of this, I wanted someone to fix the problem. Richard, naturally, offers me a gift card. I turned it down and reminded him that wasn't my goal and I wanted an explanation for why the food was bad and why we were treated like liars or bad customers and didn't even get a table-side apology from a manager when we sent the food back, only an insult from a manager hiding in the kitchen who wouldn't talk to us face-to-face.
Richard never answered me. My last email to him I said I would gladly return to this restaurant if he could explain to my why I should expect the experience to be different the next time. I told him, bluntly, to give me a reason other than the gift card and I would gladly return to the restaurant. Richard never responded.
No response from management means no more business from me, my family or my colleagues. These people should be ashamed of themselves.
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