Where to begin? The first room they gave me was room 115 and reeked of cigarette smoke so I didn't even set foot in it. Then they tried to move me to another room which had double beds which is not what I booked. They finally put me in room 321 and that's where all the problems really started.
Such an outdated hotel I'm totally disappointed. The bed is comfortable and the furniture is fine. Breakfast was tasty.
This hotel was built in the 80s and clearly has not been updated since. It has popcorn ceilings it does not have down comforters. The window panes on the sliding glass doors do not block any sounds from the street. I could hear trucks backing up and idling. I could even hear the Embassy Suites shuttle and its reverse warning. while it does have a balcony, you can hear everyone else who's on their balcony. I could hear all these cackling women waiting for their friends to go to the airport from the main entrance at ridiculous hours of the day and night who seemed to forget that they were at a hotel and there were people who might be sleeping. Perhaps the hotel could put signs out so the five a.m crowd doesnt think its okay to yell across the parking lot. Maybe a sign that says please be considerate of your neighbors and they are still sleeping. There is also a Dove's nest in the palm tree outside my window and that was annoying as hell.
The air conditioning is not really temperature controlled so if you want your room a particular temperature it doesn't really work that way. The engineer explained it to me but I don't remember. All I know is that I wanted the fan to run to make some white noise and he said that's not possible.
Every bedroom either faces the swimming pool or the parking lot. Every entrance to every room faces the interior courtyard. Its just a bizarre set up for a hotel.
Most of the staff was very friendly and helpful considering the condition of the building.
The bathroom makes no sense. The shower rod is one of those curved shower rods but given the small tub and the position of the bathroom door there's no reason for it. There's also a full bathroom vanity in the master bedroom. I guess that's a good thing but it kind of is strange.
I just expected more from one of the higher end Hilton brands. What I've noticed is that this hotel seems to attract a lot of really white trash customers because the rooms are rather affordable and you can cram tons of people into the big rooms. The Biltmore name makes it sound like it's going to be much more luxurious than it is. They also charge $10 a night for parking when you can park about three feet away at Macy's for free