If a negative score were possible that's what I would give. Attempted to call in a to go order. A female voice answered and when I told her I wanted to place an order to go, she sighed and asked me how big my order was. I explained I would be ordering four items. She then asked me what kind of items but wasn't actually taking my order. I told her a burrito, a combo and then was cut off and told to hold. I stayed on hold for more than 12min. After holding for 7 min, I had already decided I wouldn't be placing any order but part of me wanted to continue holding to see if she actually ever returned to the line. After reading some of the comments and reviews, it's clear that there is some kind of staffing issue. The food is actually good. Such a shame.