Update!!!! so upper management reached out to me after reading my review. We spoke and they were very helpful and expressed concern about the situation that occurred. I'm really glad that someone at the corporate office took the time to do so. I will not let this experience ruin the brand name for me and will visit other locations
. Ok Yelpers by far this is the worst pappadeux I've ever been to! The waiter we had was horrible the food was cold. I just can believe that I'm writing a bad review. The service was so bad that we did a FIRST, ZERO TIP... Let me explain. My moms order was totally wrong. She ordered catfish and got crawfish yes they both start w a "C" but she also said blackened so that should've said she wasn't saying crawfish. Ok skip the fact that we were never asked if we wanted drinks or appetizers, he just bought us water. Then after eating COLD food we asked for to go boxes. Waite boxed our food and just scrapped everything off the plate including garnishes into the to go box, mixed all the food together. I'm talking catfish tomato shrimp and rice and everything all together and basically said "HERE" don't ask me what my waiter looked like bc he didn't spend more than 5 min total at our table. Maybe it was my waiter but ILL NEVER COME BACK TO THIS ESTABLISHMENT (in Phoenix) EVER!