We are Hilton Honors Members and were very upset with this stay. Beachwood is a very nice upscale area but this hotel was not. The room needs some serious upgrading. The hotel was so very loud! They had multiple parties going on. 2 and 3 in the morning people, adults running up and down the hallway. When we complained to the front desk, their response was "there is not much we can do" The staff was not very friendly and when we requested things like extra towels it took over an hour to get them. Just a very unpleasant stay.