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  • Use anyone but these folks. I've had to file a dispute with my credit card company. At first they seemed very professional but I should have known I had an issue when the owner said my carpet was berber. It's not berber, it's shag. I thought he was trying to be funny. Then I thought he might be a little off as he talked about his "super expensive" machine that "no other carpet company uses" (patently false). He bragged that he makes over a million a year cleaning carpets in the greater Phoenix area. More like swindling. He isn't cleaning a thing. Promised he could get stains out. Charged me an extra $80.00 for a "deodorizer" that did not work. At first, when he was done, it looked like he may have gotten the job done well. I would encourage anyone having their carpets cleaned to wait to have an opinion until they are DRY. Once the carpet was dry, it didn't look like anything had been done at all. These guys charged me $300.00 for the quick and dirty - and I absolutely gave them a chance to fix it. When I called the owner to tell him that he had done a less than satisfactory job, he stated that he couldn't control pet stains from older dogs. Um. My puppy was six months old and the spots were fresh. He basically told me to pound sand. He had collected his money and didn't care about what he left behind. His competitor got them right out - because he knew what he was doing. Then the competitor explained to me what he (Done Your Way) had really done: he had flooded my carpets with water to make them appear clean. This was why it took so long for them to dry. Had I not had them redone, I could have ended up with mold. Not to mention the spots would still be there. Avoid this fly by night company at all costs. Eventually he's going to run out of steam in this area. It can't happen soon enough.
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