This location is usually the one I choose because it is next to my work and not as busy as the ones on campus. The location is typically busy and it seems understaffed. I almost always order 10 minutes ahead through the mobile app and still have to wait for my drink. I often get my drink made wrong and they will often leave off extra things I ask for (i.e. whipcream - not a big deal but I order it because I want it).. Luckily, if you mention something to the barista, they will either remake it or give you a "gift card". If you don't have time to say anything or came through drive thru, just send an email to starbucks and they will refund you if you have an account.