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  • I will never go back to RnR. Everyone seems to have a good time, but I experienced the most traumatic, rude customer service situation that I have ever dealt with in my entire life. I get to the bar and planned on having brunch with my family of 6. We put our name on the list around 10:30, and never got a seat. Why waiting, we were forced to stand. Since it was warm in the building, my husband collapsed and had a seizure out of nowhere! I panicked immediately and screamed for someone to call 911. My husband is 6'1, 180 lbs. I am only 5'3', 123 lbs. Therefore, me trying to help him up and walk out of the bar was nearly impossible. Realizing this, I yelled frighteningly for one of the taller, bigger male employees to please help me stand up and walk my husband out of the building. Instead of rushing to help, they stood there and watched me struggle by myself. I asked them to get him water, I asked them for anything they could do as I was in such a fright, and they all watched nonchalantly as if we didn't matter. I was in such disbelief that these 3 white males watched this tiny black woman attempt to carry her muscular 180lb husband all alone with no sense of urgency. It was disgusting. I hated that. I hated them. Rude, inconsiderate, ridiculous behavior. How could you call yourself a man? If you want generous, caring service, refrain from RNR. Not to mention, show up at 7am or you'll never get a table.
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