We recently moved to the area and this McDonald's has some problems. Went through the drive-thru for dinner for the whole family and ordered a couple of all day breakfast items, as well. When I got to the pick-up window, I received a bag of food. Then a "manager" comes and hands me (more like throws money at me!) for a refund and mumbles they don't have hot cakes. Then she quickly shuts the window without even asking to replace the item. This would've been proper customer service as I NOW had a child without a meal!! The poor kid at the window looked very scared and mouthed "sorry" to me... VERY poor customer service!