My check engine light was on and I was nervous to take it in here due to all the bad yelp reviews. 1st I was upset that the diagnostic fee doesn't go to the repairs if there was any. They took around 2hours to get a diagnostic, not bad compared to other places like Midas. What I needed to replace was a lot but Ken the customer service manager was so nice and took off the diagnostic charge completely, gave me a discount and when I picked it up later he also replace my spark plug that I couldn't afford with everything I needed free of charge. I was taken a back and just truly grateful for him. I recommend pepboys. They do care, and they don't push you to buy anything extra like other places. I also felt comfortable here, which does not happen often at the mechanics.