As a present my boyfriend received an outfit bought here from his brother. They weren't his style so we came with the gift receipt to get something else.
Apparently there's no store credit so we had to choose something else in the store for exactly the same price. Exactly. The two items he picked out were less than the gift receipt so the cashier wouldn't allow the exchange. We couldn't go over either, even if we were willing to pay the difference. It's a really weird policy. For anyone who plans on gifting a friend something from zara I would suggest they close another brand.
Also, why is the female side so messy? And the male side neat? Is obvious the female side gets shopped harder so more staff needs to be there to fold. It looks so bad for a zara.