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  • Highly unprofessional. Don't waste your time. I went in for a consultation with Jennifer. Received a message the day before my appointment telling me that in order to confirm my appointment, I needed to call back. So, I did and all was well. Arrived to appointment exactly on time. Waited for Jennifer for 15 minutes, and when she came out, she said "Sorry, I thought you'd be late" and clearly had JUST gotten her eyebrows waxed. First off, why in the world would you think that I would be late? Second of all, if you are trying to squeeze in an eyebrow wax, don't do it on my time and don't lie about it. I've had previous laser treatments and came in because Ideal Image claims they will customize a treatment package to each individual. First of all, Jennifer spent more time arguing with me about what kind of laser treatment I had previously than she did looking at my hair that I wished to have removed. (Again, unprofessional). Then, your choices of packages are anything but customized - it's either buy each treatment or buy a package of 9 treatments and get 50% off the package. Which would be great if you are new to laser because you get the guarantee that you will have complete hair removal, but I was just looking for a treatment or two to finish up my legs. Overall, I was under-impressed due to the lack of professionalism. Clearly they are doing well despite my opinion and without my business, but it's not a place that I would bother to do business with.
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