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  • I entered this restaurant confused and left confused. We entered through the back door, same set-up as what neighboring Chipotle has, and walked into a little disarray. People were standing around randomly so it wasn't clear where to go to even order. Eventually we figured it out and got in line. We ordered and were given a queen of clubs playing card. No further instruction. The lady already moved on to the next in line, so we walked over and helped ourselves to chips and the boys got their beverages. I ordered a local beer (choice of two drafts) which was eventually brought to me by the manager. After about 5 minutes, a guy comes out of the back calling for a queen of clubs. By that time we had figured out that's their gimmick- instead of getting to know what could be a regular customer by name, you're given a card to identify your order. While we ate, it was interesting to see we weren't the only ones confused by the card. The food was good. But then I wasn't sure what to do with my trash and my beer glass. So we left it. I'm giving it an optimistic four stars. I don't see it ever being better than that. And, I'm afraid I may end up downgrading it after my next visit. But, maybe they'll figure out how to create a better customer experience.
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