Normally flowers ordered on Monday for a busy Friday delivery less then a 1/2 mile away would have a delivery time NOT AT 4:20PM in the afternoon. I even called at 12:30pm checking on the status. When I called at 3:50. She informs me they are right there. (meaning she closes shop to make the delivery herself) Unless I get a callback with an apology or credit, they will never get my business again.