I have been going to this vet clinic for over 20 years and had always had positive experiences until recently. The past two times I have been in I have had the unfortunate experience of seeing Dr. Mulla.
The most egregious of her actions occurred when we brought our 19 year-old cat in to be put down yesterday. We have had this cat since I was six years old and Dr. Mulla made what was already an incredibly emotional experience into an hour-long torture session for my father and me.
After making the final decision, the doctor left us alone with her for a few minutes to say goodbye. 15 minutes later when no one came to check on us we went out to the lobby to tell them we were ready. We waited some more and finally a technician came to get her to bring her in the back to give her the sedative shot. We have had animals put down before and they have never taken them out of the room before. When they brought her back a few minutes later, she started to relax under the sedation and because she was so old, she kind of just fell asleep and we stood there crying and waiting for the next step in the process. MORE THAN 20 MINUTES LATER!!!, we had to go out into the lobby again and ask for them to move the process along. At this point we have been sitting in the room with an already mostly dead cat for 20 minutes already. Then we had to wait some more, before the tech came back and said they were going to take her back AGAIN to set the Iv catheter. I've NEVER seen this done. Five minutes later they bring her back, and then leave us alone again for ANOTHER 10 minutes before we go back into the lobby and tell them AGAIN that we are ready to move on with the process. They paged the doctor and then we still had to wait ANOTHER 10 minutes without any result before going out to the lobby AGAIN! When it was all said and done, they left us alone with her already sedated for over 45 MINUTES.
DRAWING OUT THIS PROCESS FOR AN UNPROFESSIONALLY LONG AMOUNT OF TIME WAS AKIN TO TORTURE FOR US AND MADE WHAT WAS ALREADY A HORRIBLY PAINFUL EXPERIENCE EVEN WORSE.
IT WAS AN INSULT TO THE 20+ YEARS OF BUSINESS WE HAVE GIVEN THEM AND STRIPPED THE DIGNITY OF A GOOD DEATH AWAY FROM US AND OUR ELDERLY CAT.
I will NEVER see that horrible woman again.