I am going to tell you the readers digest version. This company doesn't follow it's sister's companies policy. Because of these clowns I ended up buying a new HVAC through One hour air. I needed a new breaker box as part of my $7000.00 bill and they booked it for 8-12 and then had the nerve to tell me they were doing the work for free. HUH?? Then they lied and said my appt was from 9-1 and not 8-12. Even still it's almost 2 pm and he still isn't here. So stayed tuned folks..I'll let you know if they can mange to make it over to my house. So then I call One Hour and of course after being on terminal hold..I am told that all the managers and supervisors MUST be in a meeting. Yeah..Friday not at lunch..but no one to figure it out. UGH!!