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  • I love 5 and Diners and I feel bad giving this one a bad review but really there were so many mistakes made I just can't bring it up to 3 stars. On the good side I really liked our server Valerie. On the bad side I ordered a cheeseburger with chips and what I was brought was a bacon burger or bacon cheeseburger, whichever, with fries. I noticed the fries right away and told her I had ordered chips so she took it back and switched them, but I didn't notice that the cheeseburger had bacon on it until after I took a bite. It did taste good so I decided to go ahead and eat it and see which one I was charged for. The bacon one of course was a dollar more. She had asked how I wanted the meat prepared and one of the things I liked about 5 and Diner is the fact that you could get your meat cooked just the way you like it. I told her medium rare. She repeated it back to me but when the hamburger arrived it was actually more medium than rare. It tasted great but there was no pink in it at all so that was a disappointment. One reason I'd been anxious to return to the Arizona Mills location was because the meat was so delicious and cooked perfectly, grilled outside, pink inside. It was still good so I decided to go ahead and eat it. She didn't come back to fill our water until we asked although she did ask us several times did we need anything. I did have tummy issues the next day. I won't go into details. The milkshake was delicious. I forgot to order malt in it which is 50 cents more. She was nice enough to divide it between 2 to-go cups because the kids were getting fussy so we had 2 generous cups with chocolate cherry milkshake for about $4.59. Both of the hamburger meals were just pennies away from 10 dollars each which I personally think it's kind of high for a hamburger. We had the opportunity to ask Valerie if she knew what had happened to the 5 and Diner at Arizona Mills and she told us she had been the owner of it and it broke her heart to have to close it but the shopping center assessed some very high tax fees on the business that was more than she could afford to pay even though business was booming. You know you can't just pay all your income out on taxes, rent and such, you gotta make something. I would honestly hesitate to go back to this location because of all the errors that were made and the tummy problems I had the next day. Maybe next trip I will try the Scottsdale location because it seems to have really good reviews.
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