My wife and I locked ourselves out of our house and called for some help. I didn't catch the gentleman's name but he was incredibly nice and up front, giving us the time it would take for him to get to us and letting us know that if we decided to go with someone else who could get there sooner that it'd be okay, while giving us tips on what to look out for to avoid being overcharged. We ended up being able to finagle our way back in but he still called a while later to check on if we made it in okay. Although we didn't end up actually using his service I could tell he was a really genuine and honest guy. Give him your business!