Great hours! (at least in the summer time) My favorite is their snow cones! They're delicious every time! Also their soft serve is great too! I haven't actually tried the hand dipped, but they have lots of flavors of the hand dipped and snow cones! Fairly priced on the snow cones too!! Customer service is okay, it's mostly a bunch of teenagers.. You expect the ritz customer service? lol I hope they stay open through the fall!