The staff was inconsistent with information and knowledge regarding their programs and protocols. I called this location ahead of time on a Wednesday afternoon while I was visiting in the area to ensure that I could drop in and take a 1pm fitness class. The man on the phone said I could stop by no problem and take the class free of charge. An hour later, when I arrived for the class (after walking in -7 degree weather), I was made to feel unwelcome and embarrassed. The two employees at reception said I could not take the class for free nor could I just drop in without making an appointment with a fitness specialist. They turned me away right then and there and I left feeling defeated and upset. I will no longer be taking my business to Good Life Fitness, particularly at this location.