We had a plumbing emergency at 3pm the day before Thanksgiving and had to shut the water off to the whole house. . I had previously called a big name plumber that quoted me over $500 to "fix" the problem. When I called Pipe Doctor and explained the situation, the lady I spoke with was not only empathetic and understanding of our situation, she dispatched a tech to the house that night. When Mike came out, he was able to fix the problem so that we could turn the water back on to the house. The service call was absolutely affordable (1/4 the cost of the company we called beforehand) and they didn't try to stiff us with an emergency fee or holiday fee.....we ABSOLUTELY will recommend Pipe Doctor to anyone that needs a reliable and honest plumber.