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| - DO NOT USE THIS COMPANY. My wife had a flat at the airport (runflat tire) and had called State Farm for our roadside assistance. As the tire needed to be replaced, the vehicle needed to be towed. They contacted "Charity Towing" and much like the other reviews, they were completely misrepresenting the amount of time it would take for them to get there. After over an hour and a half, I drove to the airport to wait with my wife as a lone woman in a parking garage isn't exactly a safe situation. While I was en route, my wife again contacted them and they said they had to send a different truck as they had dispatched a flatbed. The next vehicle would be there in THREE hours. When I arrived, she informed me and we called again. This time I spoke with a guy (Joshua I think) and had asked him why it would take three hours. He said a flatbed was dispatched and that wouldn't work so they had to dispatch another truck. I understood, and it seemed reasonable, but again, I inquired as to why it would take three hours for another vehicle to arrive, and he said "I don't have to explain myself to you" and hung up. We tried to call back, they wouldn't answer. We then called our insurance company and they dispatched another towing company after they were unable to get a straight story from these guys. The other towing company showed up in 30 minutes.....30.
I understand things pop up all the time, but to show complete lack of concern for the safety their "customers" (see the other reviews, they've left PLENTY of women stranded for hours), I would say they shouldn't be in business. I wonder how they would feel if their family members were stranded and treated that way?
I've contacted my insurance company and have demanded they remove this company from their provider list, and have asked for verification of this action. I have already received one update that this has been escalated to a higher level within my carriers company.
I SUGGEST YOU DO NOT USE THESE "PEOPLE".
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