We've always thought this place (on Simmons) has taken good care of our clothes, but the lack of customer service received from the "manager" Valeria this week has been shocking. They've misplaced some of our cleaning - which sucks for sure - but the BIGGEST complaint is how Valeria handled it. On the phone I said I'd come right over to figure this out and - 5 minutes later - SHE HAD LEFT!?!?!?
NO apologies, no solutions, just a bunch of excuses:
"You picked up your cleaning that's why the driver didn't deliver" (Nope)
"The driver says he gave it to someone at your home" (Nope)
"We have 30 days to find your clothes"
How disappointing!
UPDATE - after a month of back and forth emailing with the owner and several different stories about what happened to our shirts, we got a message, "I have been informed your shirts have been found." Still NO apology and NO refund! We picked up the shirts and Valeria didn't even acknowledge us, let alone apologize. NEVER AGAIN will we use this place!!!!!