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  • The first time I went to Libretto I was sold. The second time made me regret ever singing its praises to my friends. I had heard amazing things about the pizza from colleagues and reviewers and (being a pizza fanatic) I knew I needed to try it out for myself. We waited over an hour on a Wednesday night for a table but it was worth it - pizza excellent, server gracious, house wine CHEAP and good. The second time I went, I brought a friend from out of town along with another person and it was about 5:00 pm on a Saturday (and we still waited 30 minutes). They sat us even though one person hadn't shown up (which I thought was very nice) and we ordered wine and appetizers. From that moment on, our experience was horrible. Two gentlemen (who may be the owners) were snarky, rolled their eyes and even gave us dirty looks while OBVIOUSLY talking about us from 4 feet away. They even ticked off the hostess for seating us within ear shot of other patrons. Literally, it was 20 minutes until the 3rd member of our party arrived, which wasn't the plan but there was a streetcar issue. Of course, I completely understand that it's annoying since restaurants want the table for the next group but then they shouldn't have sat us! There was no policy, no 'we need to know when your friend is arriving', etc. We just followed their instructions and were chastised for it. I have never had such an uncomfortable meal in my life. Libretto is resting on positive reviews and trying to push as many people through in an evening as possible without focusing on the dining experience. They should at least happy to have you sit for the length of time as you waited for their (albeit pretty good) pizza. Sadly, I will never go back and have ensured my friends know I have rescinded my formerly-high recommendation.
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