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  • Went to this store because my galaxy s3 ear speaker is no longer working. And because I have a upgrade. But what they want me to pay for my upgrade is more expensive. Than it would be to pay my phone insurence deductible. Which I have paid for the best insurance they have which means I am supposed to get a brand new never been used phone of equal or better if they dont have my exact phone in stock. And this company. Is trying to tell me. That they will replace my phone with a used phone. I pay the best insurance to get brand new not used or reconditioned. This complaint will be sent to Verizon corporate to let them know that I am not a happy customer and that this retailer is trying to screw long and loyal customers. And when I showed the agent I was smarter than him about his job he got a major attitude with me. And I know I am only one customer out of the millions Verizon has.
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