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  • So many thoughts on this place. 5 stars for nice employees and good prices and the stuff we actually got and then see below for the negatives. Overall, if I would have heeded the other reviews I don't think we would have opted to shop here at all, just frustrating. Positive: 1 - great selection and quality for a reasonable price. 2 - You can custom order some things and it's really no extra cost - yay! 3 - my custom order and in stock pieces came in and were delivered within 2 weeks, which is 2 weeks sooner than they estimated. 4 - their employees are nice. And now the sad, sad negatives: 1 - we were assured at the store we could backorder a beautiful bed and it would come in within 4-6 weeks - the Monroe Eastern King bed. LIES. We waited patiently for a month for it with no contact. I called to check on an ETA yesterday and it is NO LONGER AVAILABLE. Nobody called us to let us know that we couldn't get it. And even worse, they have no system to let people know that this bed isn't available now and is never going to be. The CS lady told me this, and then after 4 calls over 2 days to ensure we were refunded the full amount I went to the store to make sure everything was correct. I know this is not a unique situation because the CS person I talked to said 'oh yeah, there isn't any way for us to determine who is affected when this happens'. Really? 2 - The chair we purchased was cheaper online and in their system but is marked incorrectly on the furniture item. I insisted upon the $100 refund for the difference as it went on sale before the item was delivered to our home, which they did with no question but come on people know your inventory! 3 - the delivery. had to reschedule after they missed their time window. Called to reschedule and they still showed up...4 hours late. nope. Long story short, it was an experience I don't recommend knowingly signing up for. And, if you do decide to shop there and are shocked that it was an epic hot mess...I just have to say...told ya so.
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