I see a big ad in the paper for Schmitt Jewelers this weekend, and I wonder how they can afford such a big ad after in essence, sending me away with nothing but disgust and my ring I wanted to reset. I was "serviced" by a man who identified himself as Michael Schmitt, who was so uninterested in finding a solution for me that I was stunned when I left. As a sales person and apparently part of this family business, you would think he would want a new customer, but I've never been made to feel so unimportant in my life after spending maybe 15 minutes with this guy. I just felt he wanted to be doing something else than trying to help me find a solution to my reset. Aloofness, strange feeling of completely uninterested...