| rev:text
| - Where do I start??! It was my first and last time here.
I walk in to grab some take out from their lunch menu for my colleague and I. So I order some deep fried beef dumplings and some soy sauce stir fried rice noodles (ho-fun) to go. It was $17 and charge, I left $18. I put my order in with a young man who could barely speak English but he was a cashier so it didn't matter too much at the time (I refer to this man later in the story). Once I pay, he verbalizes my order to the chef who is in this make shift play house for a staff lounge with who I can only assume is his young 1 or 2 year old daughter who is giggling through the curtain. A minute later he comes out holding a dirty diaper. RED FLAG #1. So here's my dilemma, do I act like a total bitch and kindly say "so, um, you're going to wash your hands before you make my food, right?" or do I give him the benefit of the doubt, say nothing, and cross my fingers this man will wash his hands before food preparation. We are on Spadina here, so my concerns are legit as far as I'm concerned. I do the polite thing - I don't say anything. I pray that the other chef in the back preps my food.
I sit and wait for my food. I notice a few things: the young 1 or 2 year old popping in and out of the kitchen without adult supervision, a hazardous accident waiting to happen; her toys and little play house out in the open; the cashier reading a "how to pass your driving test" book; old and crusted over hot sauce and soy sauce in containers on the table.
My food arrives and I leave. I'm starving so I'm excited to eat it. Back at the office, I open the bag and to my disappointment the bottom of my pan fried dumplings are totally BURNT BLACK!! The dumplings were completely inedible (see the picture). The bottom of the dumpling was burnt all the way through the wrapper so they were like dry, crusted over, brittle cardboard; the tops were overly pan seared with flecks of burned food all over them. Absolutely the worst preparation of dumplings I've ever seen in my entire life. There is no way the chef could have missed the BLACK and half burned food he put in the take out container. He obviously saw the food he mishandled but still served it bottom side up, so the burned bits are staring at him in the face. If he saw they was burned, make me a new batch, don't serve me that shit. They knew I was doing take out and that I wouldn't open the container until I was out of the restaurant - very dishonest and crooked.
The rice noodles looked like they were cooked in the pot after the dumplings because they had black flecks from the dumpling bottoms throughout the noodles. Not sure why the cook wouldn't rinse out the wok, especially if there was burnt food at the bottom. We tried a few bites before we had to THROW THE WHOLE MEAL IN THE GARBAGE, the burnt taste and smell of the noodles was very unappetizing.
I hate wasting food. I hate being ripped off. I hate being deceived. After work, I called the restaurant and the same young man at the cashier picks up the phone. I say "hello. I came in at lunch time and I ordered food - " I was interrupted, "No. You cannot order food, you have to come in[to the restaurant]". I try again "no, no, I had ordered food at lunch today. Two lunch specials -" again, interrupted, "lunch specials are lunch specials. You can't order on the phone." This goes on 2 or three more times and my sentences got shorter and simpler, when finally I said "I'm not ordering food. I don't want food. I want to make a complaint. I ordered the dumplings and noodles at lunch, remember me? I sat in the chair in front of you with a black jacket. The food I had was bad. Very bad." he seems to recall me in the restaurant. I tell him about the burnt food and low quality etc. He says "oh ok. Sorry." He offers nothing else; there's silence on the phone and he says nothing else. No customer service. He gives zero shits. I tell him that I'm letting him know the food was shit because maybe he was not aware of how the chef was cooking and that they are losing customers by serving burnt food. He says "OK thanks. I'll let him know. Bye".
I have never called a resto to complain after I got my food before. I wasn't expecting anything, but I thought they would be more....embarrassed about the shit food they served, but they weren't. That's concerning. Will never go back.
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