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  • I used to go to Kachina Cadillac and just "deal" with the service. At 25,000ish miles I went in for an oil change and they came out with a $1500 bill with "suggestions" of what they recommended. Just because I'm a girl doesn't mean I'm an idiot - I come from a family of mechanics!!! I was annoyed and turned down the service but still kept going back for oil changes and turning down their silly suggestions. Fast forward, they are bought out by Earnhardt. I was expecting the same stereotypical service. I went in for an oil change at 47,580 miles. Gil, my service rep comes out and informs me of bad news... and get this... good news! The bad news, they found a leak in the washer fluid tank which required me to leave the car for a day, get a loaner - quite the task! Good news??? Still under 50,000 mile warranty. Are you kidding me?!?!? I came back the next day, got a nice loaner, and my car was fixed. Price? $0. Absolutely refreshing to feel you've actually been taken care of. They've earned my trust and a loyal customer!!!!
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