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  • Employee Bobby with the bald head and earring in his ear on the evening of Tuesday 4/18/17 was extremely argumentative, unprofessional, unaccomadating , provoking and unhelpful. I was sent to this store by another Pep Boys location to exchange some bulbs I purchased online that were not the right size. The original store was out of the size I did actually need. I had a receipt, all packaging and documentation and instruction from the original store to have this store call them if there was any type of problem when I went to exchange it for the bulb I need. At Pep Boys on 75th Ave and Peoria Bobby refused to understand me in this transaction and also refused to simply call the other store to sort it out. Bobby wanted to dispute with me what the other store told me saying they should not of told me what they did and that it was my problem for buying the wrong bulb. And he said that if he does the exchange for me he would have to do exchanges for everyone else and he just wanted to prolong and complicate a simple return/exchange that was fully documented and that I was told I could do this by the original store. Never in my life have I been treated like this with a simple exchange of merchandise that I had full documentation for AND was directed to handle it this way by the Pep Boys I originally went to. Bobby seriously needs to work on his people skills and making customers happy so that they return and spend more money. Because of Bobby's attitude, body language, and the way he treats customers I will not buy any more tires, service, supplies or anything from Pep Boys because the way Bobby treats people. The automotive service and product industry is highly competitive especially so with all the online options to go to. Pep Boys you just lost a person who gave you business for a family of 5 different vehicles because of Bobby's attitude over a $12 light bulb.
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