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| - My mom and I went to Ruth's Chris on a Friday night two weeks ago for dinner, and arrived at about 7:00pm. My mom was told by Wendy at the hostess stand that the wait for the dining room would be about 20 minutes, and that if we wanted to eat in the bar, we could be seated immediately. My mom said we'd wait in the bar for a table in the dining room because I had a migraine and we were told that live music would be starting shortly in the bar area. After waiting in the bar for nearly an hour, my mom checked in at the hostess stand and asked about our table, and she was told that they thought we were eating in the bar. Lori came to take us to our table (in the nearly empty dining room) and apologized for the wait. We asked to speak to the manager, who came over to talk to us a few moments later. He apologized as well and offered to bring us an appetizer, but at that point, we were just ready for dinner, so he offered to buy us a round of drinks. Our server arrived shortly, and she was fantastic. She told us that they would be buying us a round of drinks and took our order quickly. Our food arrived shortly after, and the food was delicious, as it always is, and the service once we were in the dining room was great. Once the bill arrived, however, it was clear that the round of drinks we were promised was not taken off of the bill. We have eaten at Ruth's Chris many times and have always enjoyed the food, and have never been disappointed by the service before this time. Unfortunately it will be a long time before we go back to the Middleton Ruth's Chris.
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