I usually never write bad reviews, this is not the first time We have taken my dog to PetSmart actually we've taken him for years I don't know why we have given them sooo many chances until today. They called even email saying he's ready, we got there and he wasn't ready the groomer went home sick and I guess nobody finish him or even notice my dog wasn't ready, they said give us 5min it turned to 30min the people seem nice but God knows what happens in the back or how nobody realized that he wasn't ready won't be going back owners becareful .... don't pay until you SEE , CHECK and SMELL your dog!!!!!