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  • This is epic!! Not only did Thai lotus have zero sense, Postmates still charged me!! Wait! It gets better. The charge (which is typically pending) did not post till a day or two later, and I thought it was their typical "pending" fiasco. Nope. It went through 48 hours later and now Postmates is saying they can't do anything beyond 48 hours post order. I'm seriously in the twilight zone. Never use Postmates or Thai Lotus unless you want to pay for imaginary food! So I attempted to order from Postmates Thai lotus for the 100th time. I've gone to Thai lotus for years and used their delivery service and Postmates numerous times. It's like talking to a brick wall each time. Don't offer "special instructions" option if you aren't going to read it and honor it. After numerous deliveries both Postmates and Thai Lotus' delivery guys I was lucky if I had one side order of steamed rice. I was left with 2 plus curries and no rice. Huh?? Me being naive called Thai lotus after placing my Postmates order ensuring the 4 different special requests for steamed rice were honored or even acknowledged. Keep in mind I've been jipped several times by NO rice even after ordering dishes that accompany rice. After the second person on the phone....I was told it's actually called "jasmine rice" since when? Odd considering your curry dishes say steamed rice...but I move along..after offering several times to pay the $2 charge for an extra side of rice, mind you each curry dish should have one side of rice. I was instructed to cancel my order and redo it because the clueless person on the phone couldn't grasp that a $50 order wasn't worth the $2 extra dollars and I even offered to tip $5 extra to avoid the hassle!! All she said was "how do i get my money??" Over and over. Umm hello,l??? open your ears. After being beyond annoyed I cancelled my order and are officially in search of a new Thai restaurant. Get a CLUE!!! No wonder why this place is on the verge of closing their doors. Arguing with me over .05 cents their cost when I offered $5, when they charge $2. Do the math. A complete joke. The only reason I gave 2 stars is they normally have good food.
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