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  • Ive been a member of IP for almost two years (even considering it a second home). I put a hold on my membership for the holidays and decided with Grad school that I couldnt afford the membership and really didnt have the time for it. I wrote an email using their contact us form and never heard anything back. Next thing I know almost two months later they are hitting me with a $172 charge! They did offer to reimburse one month and give me 5 days free initially. I don't think it's considered "free" if I technically already paid for it. The woman who I dealt with said she didnt receieve emails and that I needed to fill out a special form. I am not sure why I was never contacted when I suddenly appeared to not be paying my membership despite the fact that I had always done so in the past- I never climbed once during this period obviously since I had thought everything was taken care of. The woman was unwilling to work with me at all. I did not want to pay for Jan (considering its the 7th) - the month literally just started at least cut me some slack there. The customer service is obviously lacking since I have brought them tons of business in the past ( signed up several friends and my cousin is on team now). They did finally agree to take away Dec/Jan fee's but I am still paying about $70 just because they apparently never received my email. Oh and I was also told not to return because I "hung up." How is that for friendly service?! It was one of the most frustrating calls Ive made in a long time. I know they have let ex-employees who were fired due to drug related activities continue to climb so I have to feel a bit offended that I am banned. I will be going to The White Water Center or outdoors for all my climbing kicks. Be careful if you sign up for a membership- and send emails via your own account so you have copies- I learned a huge lesson here.
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