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  • I've been banking with Chase since 2006 and have yet to have a negative experience, until a very disappointing experience I had today with this branch. The bankers and tellers I have interacted with at other Chase Bank branches across the US from Denver, NYC to Lexington, Ky have been incredibly helpful and expeditious when assisting me. And the drive thru tellers are usually kind at this branch. However, today, I sat for 30 minutes, with a grumpy toddler, waiting to be helped. And there I sat, with only one person acknowledging me. She offered my child a lollipop and kindly informed me she had an appointment with a client or she would have been happy to help me, until I decided to leave. Not one person, after the friendly banker, popped over to say that they were going to take a while with their current client or gave me an approximate wait time. I even approached a teller who had no customers in line, to inform them that a fellow customer and I both needed help and that we had been waiting for some time. After a quick apology from the teller and my returning to the waiting area, still no one assisted us. There was no sense of urgency from the employees. In short, it was a very disappointing customer service experience. After a meltdown from my toddler and 30 minutes of total waiting, I needed to leave and so I did. Without an acknowledgment of my presence or of my leaving. I bank with this branch only because it's conveniently close to my home. But, from now on, unless absolutely necessary, will I go into the lobby to be assisted.
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