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  • HORRIBLE!!! DO NOT STAY HERE!!! Wow where to start on the amount of ridiculous things we had to go through this past weekend. #1: They assigned our room to 4 different people throughout the weekend. We had 4 people WALK INTO our room because the front desk gave them our room number. Do you know how scary it is to be sleeping and have someone just wander into your room?! Not once... but 4 separate times!!!! After each time it happened we called the front desk they apologized and said it wouldn't happen again, a few hours later another person walks into our room! We never felt safe to leave things behind in our room worried someone would come in. #2: We were TRIPLE CHARGED for the room. Yup, my boyfriend's card was charged TWICE. Then my card that I gave them upon check in was ALSO charged. The front desk said "oooops" so had we not checked out accounts we would have been triple charged for a room that we were already having problems with people walking in constantly. So until the next few days when the hotel decides to refund the money, there is a hold of $1,500 on our cards. #3: The people we were with also had RANDOM charges billed to their rooms. #4: Medici Cafe do NOT come here for dinner. You will wait 2 1/2 hours for a grilled cheese and a Caesar salad. The manager is completely incompetent and told us this was normal and refused to acknowledge there was something seriously wrong. The restaurant was practically empty and it took 20 minutes to get sat and over 2 1/2 hours for our food. We couldn't even order drinks because we ordered them twice and they never came. Half of our party ended up leaving because it was 10 pm and we couldn't wait any longer. The food is bland, nothing special and not worth the wait or the horrible manager's attitude. This hotel has completely given up and it shows. I recommend for everyone to spend the extra money and stay at the Westin. Hilton has gone completely down hill and you can tell even the managers know they're not getting fired so they can talk back to clients because no one at corporate probably cares about this hotel. The only good part of our stay was the awesome Valet parking staff. They were fast and attentive and went above and beyond to help us. Everything else was horrible. Never coming back! Next time our entire party of 7 rooms will be booking them all at the Westin.
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