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  • Their flyers and website look lovely, very enticing. But, run!!! Don't believe the hype. Went to the 7th st. location. The 'customer service' area was swarming with 'sales people', yet the only reason one talked to us is because he was sitting in the front desk. We inquired about getting some plants and needing some advice. Very quickly it became clear that he had NO idea about anything and did NOT want to get up from his chair and walk into the nursery. Weird! We did get him to come into the nursery where he proceeded to try and bull**** us. It was very obvious that he had NO knowledge of anything and was just agreeing with everything we said or asked, and rounded it out with non-sensical made up comments. We finally asked if we could just have a quote for what we wanted even though there were none in stock. He nearly ran back to the sales area and plopped back down on his chair and proceeded to pretend that he knew how to operate the computer. Then he said to another totally inexperienced guy - 'Hey, I've got an awesome question for you.' LOL What!!!?? The other guy barely knew more about getting a quote out of their computer system. It was ridiculous. Etc... etc.. In the end, we left. It was a TOTAL waste of time and energy. AND neither guy EVER told us their name, asked ours, offered to follow up, Nothing! It was obvious they couldn't wait for us to leave so they could eat pizza with the other 'customer sales' people. We had also asked for a quote for tree removal. Another bull**** conversation that eventually led to them just giving us a business card and telling us to call their tree removal division. We took the card and left. Next day... I called the 'tree removal division'. Conversation with the girl on the phone was unprofessional and unhelpful. Finally, she said, 'I'll have someone call you later today'. So, the following day, someone called. He said he'd go by and leave a quote. The quote was literally 4x more than 2 other quotes we'd gotten! Bottom line - RUN, RUN! Don't call them, don't visit the nursery, just DON'T! Better options - Harper's for full service! (see my review), and Phoenix Desert Nursery which will sell plants but doesn't have removal and planting services.
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