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| - Two stars = "Meh. I've experienced better" and it's true - I've experienced MUCH better at other BonChon locations. I've lived in both VA and NYC, where there are koreatowns and multiple BonChon locations. The Korean chicken wings and fried accompaniments are always on point for dine-in or take out. I was SO excited when I heard a BC was opening in Charlotte. After 3-4 months of delay, it finally opened! My husband suggested we wait a few weeks until the kinks get sorted out, but I couldn't wait because I wanted my spicy chicken wings.
We got there about 5:30 on a Friday and there were multiple tables available. After attempting to give our order to the first waitress and discovering she knew MINIMAL English, another waitress showed up and appeared very flustered...it was still pre-dinner rush!?! We ordered the onion rings, edamame, 10 wings half (soy garlic) & half (spicy) and bibimbap. Onion rings and edamame came out quickly and both were very good. The onion rings were crunchy and the kids ate it up. During the following 20 minutes that followed while we were waiting on the rest of our food, we noticed the tables next to us and in front of us all had issues with their orders. When our wings arrived, we noticed they were drumsticks and told the waitress. She said these are wings but larger, even though these were clearly drumsticks. She went back to the kitchen and came back, trying to educate us on the different parts of a wing - which these were NOT. After all her babbling, my husband motioned over to the next table that had wings and told her - "those are wings, these are drumsticks." She walked back to the kitchen and came back 5 minutes later to tell us it'll be out in a few minutes. Five minutes later, we've got our half and half wings but we couldn't tell which ones were soy garlic vs. spicy, and of course our waitress couldn't tell us either. Still no bibimbap though and I had to follow up on it a couple times before I finally got it.
Chicken verdict:The spicy flavor is TOO spicy and we love spicy foods. I've had spicy at other locations and it's not usually this spicy. Beware and make sure the kids don't accidentally get a spicy piece of chicken because it is painfully spicy, overpowering the taste. Your lips are burning and your mouth is on fire for hours. The soy garlic wings were tasy when I had to confirm they were in fact soy garlic for the kids, but after eating a spicy wing, you couldn't really taste the soy garlic wing because your mouth and lips were still on fire. The white radish side dish is a good complement, but you always need more of it if you've got more than one radish-chicken combo lover.
Bibimbap verdict: Plentiful vegetables and a decent dish...not one of the best, but OK for a fast casual. Overall, could use more flavor and sesame oil. Also, could do without the yellow radish.
It took 10-15 minutes to get the check. By that time, tables were packed and there was a long wait in and out of the restaurant. I was really worried for all those diners. Service needs some MAJOR improvement. I'm not sure where they got these servers, but management clearly needs to invest in some quality employees (go visit Chick-Fil-A!) that can deliver consistently good service.
I'll give it a couple months and try take-out, if they're ready for take-out by then!
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