I went in for my cat who had ripped off a toenail. The didn't have an appts but they said they have someone who is staffed for emergency visits. The wait was about an hour to get in. They were friendly and professional. I felt like the Dr. tried to up sell some but they weren't offensively pushy when I said "no" to certain items. The lady who did all the initial work (weighing him, etc) was very sweet and excellent with my cat. They called a couple days later to check on his status. I was happy to report he is more energetic and playful again.