About: http://data.yelp.com/Review/id/K-KHMzDzNb6ROTZBBFZTyA

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About: http://data.yelp.com/Review/id/K-KHMzDzNb6ROTZBBFZTyA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-08-18 00:00:00 (xsd:dateTime)
itemReviewed	Four Points by Sheraton Las Vegas East Flamingo
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	Imagine if you drove/flew all the way to Vegas to find out your room has been cancelled, without your notice. I had booked this room 3 MONTHS, IN ADVANCE in late April for early August check-in. I only found out that my room was cancelled when I called in a week prior to check-in just to change the bed type. They said they sent an email out, stating that the rate offered was no longer going to be accepted and that the best they could do was scrap a few bucks off the regular rate? Wait, what? I never even received an email stating so? How about a phone call, since this is a big issue? The GUARANTEE POLICY in my CONFIRMATION EMAIL is FAKE...? I tried contacting the manager, Daniel Bustos, there, but like all others who have tried to contact him, there is no care, concern, or call that will come out of him. It's late August now and it's been a month going back and forth with Marty Breier (the Director of Sales) to solve this issue. Soon, he stopped replying and avoiding me too because of my persistence in trying to book my room on a different weekend since MY DATES HAVE ALREADY PASSED. But once I checked the booking site out... Guess what? There is full availability on the dates I was cancelled out on AT HIGHER PRICES. Therefore, they are trying to sell me back my room at a higher rate?? I never even stepped foot here and already, my experience is horrible, time-consuming, and frustrating. The professionalism and customer service in its upper management (of a supposed 4-star luxury) is comparable to that of a cranky Denny's waitress working at 3am. Please avoid at all costs. All I wanted to do was pay my rate on my designated weekend booked, and I was even willing to push it to another time frame. However, it seems as though the decision-makers at the hotel care more about saving a few bucks opposed to a customer who has the power to deter her friends, family, and business/company employees and contacts to stay away.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Diana

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