All previous reviews are accurate. Well, mostly. Anything over a 1-star review should be taken with a grain of salt. OnTrac is absolutely terrible. I had never dealt with them before until Amazon used them on my most recent shipment. I Googled them and instantly got worried, but figured I'd give them the benefit of the doubt. I was wrong. The package arrived at their Phoenix facility, never left, and I was informed this morning that they still managed to lose it. I'm not even sure how that's possible. There's a decade's old thread on Amazon that still has activity today with nothing but complaints on this company. It truly is a shame that Amazon keeps them in business. If you live in the western half of the United States, I would strongly advise contacting Amazon before you order to make sure they don't use OnTrac for your delivery.
I will say that Jennifer in their customer service department is the one upside to the company. She was very honest with me and kept me up to date.