| rev:text
| - Leone Cafe has the potential to be amazing - they have incredible and creative drinks, a great ambience, scrumptious pastries, but their customer service is severely lacking.
I've been in three times, and each time I've ordered the same drink - chocolatte espressionale. It's hot chocolate with a shot of espresso and it's absolutely delicious - strong and not overly sweet. This morning, I ordered the same drink, and it came out iced. I went up to let them know I was given the wrong beverage, and the barista rudely told me it comes iced, and I needed to specify hot. I take issue with this for several reasons - 1) I've ordered this several times and it's always come hot. 2) If this is accurate, the cashier is responsible for asking me iced or hot - I am an ex-barista, this is a standard. 3) It says HOT chocolate, how does it make any sense for it to come iced by default? I pointed at what I ordered on the menu and repeated it, to make sure we were all on the same page, explained myself again - at this point another person working told me it comes iced. It was a busy morning but they were visibly annoyed, which is not acceptable.
I knew there was miscommunication but there was no way I could have explained myself again a different way - the baristas were just not listening. I went back to my table, looked at my receipt, and saw that they charged me for a chocolate latte, which costs more and does come iced. However, if the baristas had listened to me and looked at where I was pointing, this miscommunication would have been instantly understood. But they weren't. At this point I was a little frustrated, I went back up and explained what happened AGAIN (I feel like this is their responsibility) and asked if they would just give me a larger size coffee to make up for the price difference. At this point nobody had apologized, which was annoying.
Their manager came over, and I explained what happened - since she was listening to me, she instantly knew what I was talking about - the cashier heard my order wrong (understandable) but the baristas didn't listen when I brought it to their attention and tried to tell me I ordered wrong. She apologized for the way it was handled and I let her know it wasn't a big deal, it was just poorly handled when I brought my drink up. She was very nice and got my coffee out to me quickly.
I know this seems like a such a small thing to complain about, but their customer service needs work (aside from the manager working, who was lovely.) I really do enjoy this place, love the coffee and the atmosphere, but my experience today was not top notch.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)