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| - We hadn't been to a Fleming's before, so we decided to try it out for dinner on a Saturday night. It was our anniversary, so when I booked the table, I mentioned that. The evening started out just fine. We were seated immediately and the table was topped with hearts and Fleming's had added a card wishing us a happy anniversary.
We decided to have a drink before dinner while we looked at the menu. While we were drinking, a server brought us a small loaf of warm bread with butter and a cheese spread. Great!
We then decided to order dinner. I ordered a prime filet medium and my husband after conferring with server ordered a prime strip steak medium rare. We split a side of Fleming's potatoes. When our orders came, we were asked to cut into our steaks to see if they met our order. It was immediately apparent that someone had flipped the doneness. Mine was medium rare and my husband's steak was medium. Our server shrugged and said there obviously had been a mix up. I decided to keep my steak but husband loves medium rare and decided to return his. The manager came over and instead of apologizing, said we didn't know what medium really meant. My husband said to him that this wasn't the issue. The issue was that Fleming's had missed both of our orders. But no apology for accusing us of not knowing what doneness means.
While I ate my steak and potatoes, my husband just had a share of his potatoes while he waited. To give credit where it's due, both my steak and our potatoes were good. I actually didn't mind that my steak was underdone. When my husband's steak arrived, the server again asked if his steak was done to the correct wellness. This time, his steak was blue, hot on the outside but absolutely cold on the inside. He pointed this out to the server who again blamed it on the chefs. By this point, we'd both had it with Fleming's.
My husband asked for the check and he paid it using his credit card and a $100 gift card we had. When the bill was returned, the $100 hadn't been deducted! By now we were really steamed. My husband again went to the manager and explained that somehow they'd managed to miss the gift card. He said it had somehow been misplaced but he'd honor it.
There are two other steakhouses within a mile of Fleming's, Maestro's and Preston's. This horrible experience insures that we will never set foot inside any Fleming's ever again. The other two places which we have personally visited and loved will get all of our business from this point forward.
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