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  • Well, I've just watched this particular El Pollo Loco (#6043) run right through the Restaurant Life-Cycle (TM). A little over two years ago (I think), when this location opened, I was in hog heaven. I loved the place: convenient, fast, clean, and good. Fast forward to today, and I'm not going to eat at this particular location any more. The last three times I've been here, the chicken has been over-cooked (dry), the service has been slow, and the store has been dirty. This last time, the place was so dirty I had to go up to the counter and ask for a wet cloth to clean off the tables. It took a while to get the attention of the manager, and when I did, she said she'd send someone out to clean the tables in a bit. When that person did come out, I asked her to clean the table and watched as she sullenly made some half-hearted swipes with the cloth. Sigh. If they had just given me the cloth, I would have rather cleaned the place myself and done a better and faster job without the attitude. If the management and staff of a restaurant can't be bothered to keep the place clean for their customers, then I can't be bothered to eat there. I'm switching to another location which, though further away and more crowded, I've never had a problem with.
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