There was no wait in the early afternoon on a weekday and my order was quick. I ordered an Amazing Greens smoothie: Super Greens, lemonade, peach juice, real peaches and bananas and pumpkin seeds. The lemonade and peach juice made it too sweet.
I get why there are some negative reviews regarding customer service. I only saw two people working and there had probably been a rush before I arrived (there were a few people waiting for their drinks and the tables needed a wipe down). In general, morale seemed low. They weren't friendly or having fun.