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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2012-08-17 00:00:00 (xsd:dateTime)
itemReviewed	Orangutan Home Services
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	33 (xsd:int)
rev:text	Last summer, my experience with this company was ok, once we resolved the warranty issues. I bought a Maytag A/C a couple years back, and when Maytag stopped making HVAC units all the warranties were sold off. In Phoenix, the Maytag warranties went to Orangutan to be processed through a warranty company called Assurant. So, when I first called last summer, Orangutan had no idea what I was talking about and insisted I did not have a warranty and that I had to pay for all repairs myself. After a week of me making phone calls to Maytag, Assurant and Orangutan, printing off pages of info from the Internet, providing my warranty registration, etc. they finally agreed that they bought the warranties and they would service my a/c. A/C was fixed and we moved on. This summer, we noticed the thing was performing poorly - it was running and running and running and couldn't cool below 80 during the hottest part of the day - so we called Orangutan. They sent the rudest, most careless tech I've ever met. He was beyond grumpy, crashed and banged through the house, dropped stuff out of our attic, scared our child. He left our outdoor A/C unit askew on the concrete pad, hanging off the front of it. G had fun getting it back to level. After spending less than 30 minutes stomping around our home he mumbled that we needed to either replace a valve ($1500) or replace the COMPLETE a/c system ($7000), then left. No explanation, no information other than what he said we'd need and ballpark prices. Needless to say we'll be getting a second opinion, just to figure out what the real problem is. If the diagnosis is different, I'll have to figure out how to deal with warranty I guess.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Rebecca

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