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| - Soup was pretty decent. Had the lemon chicken basil. That said, I'd normally give 4 stars for delivering a decent product - 5 for wowing me. But I'm taking it down a peg for the bafflingly slow delivery.
So you walk in this place and the line seems like a buffet line full of soups. Great just what I wanted for winter, a bowl of hotness and get me out of here. You'd think they'd pour you a bowl right there, pass it down to the cashier, ring you up, Bob's your uncle and you're on your merry way. Two man operation, three tops with the sandwich guy on the backboard. If you ordered a sandwich, wait a sec while the guy makes it. You'd already have your soup if you want to suck that down while you wait.
Do they do that? Nope. The buffet style line isn't used at all, it's just like a display I guess. For some reason there's like 8 people milling around and apparently getting in each other's way. Myself and probably 5 customers standing around waiting, probably annoying already seated folks with our forced hovering, as we stare at clearly done and ready to go orders that are sitting there on the backboard.
What are they waiting for? A harried looking girl who is puzzling over putting the items together into orders, then bagging and tagging them.
The temptation to reach in the well area to grab the rapidly cooling soups you know belong to you is really frustrating and as a Lean process analyst absolutely maddening.
How you can complicate pouring a bowl of soup I'll never know, but honestly I was entertained by the floor show.
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