I've been to this restaurant several times. The experience is always the same. Good food, lousy service equals mediocre. I only tolerated the bad service because it's a priced conscious restaurant. I hate to say this but the service falls under the management for not properly training your wait staff.
Here's the general protocol:
Once a table is seated, the guests must be greeted-acknowledged less than 3 minutes.
Serve Drinks-ladies always first
Selling -suggestive sell isn't order taking
Bring bread, plates for appetizers or salad to share and not wait to be asked
Clear dirty appetizer plates for guests before the entrees are brought to the table
Checked on the guests within 2 minutes after entrees are served
Refill beverages before guests ask, half empty and not half full, servers!
Maintenance tables, ask if guests would like their food packed and clear table of everything except their drinks
Suggest- homemade desserts
Bring check & thank your customers!
It's about working smarter not harder in the service industry.