I scheduled Plumbing Masters for a repair of my 10-year old+ 50-gallon water heater. The office was courteous and professional in the sceduling process and even accomodated my request for an appointment after 5pm so that I did not have to take off time from work. Jose arrived on time and put in a valiant effort to remove the old heating elements and install new ones. However, after 2 hours of work, including a shopping trip to purchase a specialized wrench, he could not remove the bottom corroded element. So at that point we were discussing purchase of a new water heater. To my dismay, the cost estimate was $1600 just for the heater itself, and installation would have been a few hundred more!! They apparently sell only one brand, so there is no flexibility with pricing. They promote their online monthly coupons which help a little, but their pricing was significantly above the $999 phone quotes (heater AND installation) I had received from a couple of competitors. Even though I was very impressed with Jose, I could not give him my business for a new heater. We discussed my purchasing a unit on my own and getting a reduced installation quote from them; but in the end, I went with another locally-owned family business that charged only $650 for the water heater + installation. I was pleased I made this decision. Plumbing Masters provides great customer service, but on water heaters I feel they are not at all price-competitive.