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  • I visited Spa West three times. During the first two visits, I went by myself for a massage, manicure and pedicure. The services were wonderful, and I really liked the calming atmosphere of the spa. Since I had two great experiences with Spa West, I decided to book appointments for my bridal party. My bridal party consisted of 4 girls, plus my future mother-in-law. I booked the appointments for massages, manicures and pedicures 3 months prior to my wedding. I called the week before my wedding to confirm my appointments. Somehow, they had our appointments scheduled at 1pm, instead of 11am. I understand mistakes happen, but we absolutely had to have the 11am start or we would have been late to our ceremony rehearsal! Our schedules were not flexible, which is why I booked the appointments 3 months in advance. I called the manager of Spa West, Nicole, and forwarded the email I had that confirmed the 11am start time. While Nicole never admitted they made a mistake, she did apologize and politely informed me that the girl who booked my appointments no longer works at Spa West. Nicole was also able to rearrange our appointments, and she reassured me that our group would stay together throughout our visit. I told Nicole it was important to me to keep the group together. Nicole also told me she would be at the spa during our visit, and she would check-in to see how we were doing. I thought the problem was resolved... Unfortunately, nothing happened like Nicole had said. And Nicole was NOT there to greet us like she said she would. I was separated from my girls for most of the day. My sister who was my Matron of Honor was sitting in the Relaxation Room for 45 minutes BY HERSELF, while the rest of us were getting manicures. They also started our messages at different times, so we were not able to enjoy the sauna together. One of my bridesmaids wasn't even taken to the sauna! The technicians obviously didn't know we were there with a group and that we were a BRIDAL PARTY. Also, one of the technicians ripped one of my bridesmaid's cuticles so badly she was bleeding. IT WAS TERRIBLE. I was so upset after our visit that my fiance called and asked to speak to the manager or the owner of Spa West. He left a message, but NO ONE called him back. I will NEVER go back to Spa West. Spa West is expensive, and it SICKENS me that I had to pay for such bad treatment. I trusted Spa West to take care of us for MY WEDDING, but I left the spa more stressed than before the appointment. I am SO disappointed.
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